Terms & Conditions

 

Terms & Conditions

Payment & Pricing

VISA/MASTERCARD: You pay for your order with a credit card. Visa and MasterCard are accepted. The credit card payment is carried out in cooperation with DIBS Payment Services A/S who is responsible for the payment handling on secure servers.

PAYPAL: Pay via PayPal. You can choose to pay with your PayPal account or with your credit card. All payment is done on secure servers.

We reserve the right to change prices at any time without further notice. The prices shown are the current prices. Prices include 25% VAT.

If you are ordering from outside the EU, your order may be subject to VAT, Value added tax, and/or other taxes and fees. Mucker AB can not in any way control this or be held responsible or accountable for additional costs like this.

Shipping & Delivery

When an order is placed and paid, you will receive an order confirmation to your email. Orders are processed and sent out within 2 business days, (Monday through Friday). Orders are sent with PostNord (Swedish Post).

Delivery costs:
Sweden, Denmark, Norway, Finland & Iceland – 79sek (39sek for socks only)
International orders: 159sek

Normal delivery times:
Sweden: 3 – 5 business days
Europe: 4 – 8 business days
International: 5 – 11 business days

Delivery times may vary and depend on destination.

Privacy & Security

We respect and value your privacy and integrity. Hence, no personal information given will be sold, given or transferred in any way to a third party.
However, by using Mucker.se you give Mucker AB your approval to use your information internally and for marketing purpose. You have the right to take part of the registered information about you, upon request.

Returns, Replacements & Refunds

If you for any reason would like to return or replace a purchased item, you need to contact us through e-mail (order@mucker.se) within 7 days from delivery. 14 days within Sweden (?).

For a full refund excluding shipping charges, items must be in their original condition, un-used, with all labels and tags attached. Shipping charges are non-refundable.

In case of return, all shipping costs are paid by the customer. Unless, the item has been damaged before or during delivery, or there has been som other mistake by our account.

We cannot and will not take responsibility for items returned to us without us being notified first and/or items that are returned with a shipping alternative where you can not trace the package. If your package is damaged when being delivered, you need to report this to the courier on sight.

Return adress:
Warehouse (Mucker)
Ulricehamnvägen 1
523 60 Gällstad

Ordering

An order is placed by adding an item to the cart and proceeding with the checkout process. Once checkout is completed, you will pay your order depending on the selected payment method.  All credit card payments made on a secure page.

More questions…

If you have any questions about our terms & conditions, do not hesitate to contact us at order@mucker.se